General Policies
Order Changes and Cancellation.
Adjustments to orders currently in process may be accommodated by speaking with our customer service representatives at (800) 921-4758 ext. 100 between 9 am – 5 pm EST Monday through Friday. Our customer service representatives have the ability to modify or cancel an order if the order has not been sent to our warehouse for shipment.
Checking the Status of Your Order.
After your order has been confirmed and authorized, it will be processed within two to three business days. Unfortunately, at this time we do not ship orders on weekends and holidays. You will receive a confirmation email, which will include your True Spirit Brands order number. As soon as your order ships, you will receive a second email with a UPS Tracking Number. If you have any questions regarding the status of your order at anytime, please e-mail us at sales@truespiritbrands.com.
Refunds.
Products may be returned for a refund within 10 days of receipt of the product. Due to federal safety regulations, all cosmetic products must be unopened and in original packaging. True Spirit Brands will not refund shipping and a 10% restocking and handling fee will be charged to the customer. Please note that customers must should obtain a Return Authorization number prior to sending back returned products in order to expedite processing. Such Authorization number can be obtained by having an order number and by e-mailing: cservice@truespiritbrands.com or calling Customer Service at (800) 921-4758 ext.100. Refunds are typically processed within 3-5 business days from receipt of the returned product.
All returns are subject to review and approval by management.
Privacy Policy
What information do we collect?
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter you’re: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
True Spirit Brands, Ltd.
P.O. Box 618
Brice, Ohio 43109
United States
cservice@truespiritbrands.com
